First, you download the upgrade from Samsung's website.
Once you have the upgrade, you transfer it to a USB key or hard drive and upload it to your TV.
We have verified that even when this function is turned off by the viewers, it continues to transmit viewing information although the data is not retained by the server.
A firmware update is being prepared for immediate rollout that will correct this problem on all affected LG Smart TVs so when this feature is disabled, no data will be transmitted.
Since late last year, Consumer has been flooded with complaints from consumers who say their Samsung HD TVs overheat, refuse to turn on, power themselves off or simply fizzle off into oblivion.
At LG, we are always aiming to improve our Smart TV experience.
Recently, it has been brought to our attention that there is an issue related to viewing information allegedly being gathered without consent.
Samsung TVs, overall, are very versatile TVs that can provide good to very good picture quality.
We have started to publish Samsung TV reviews for 2017 TV models, and they overall have been very similar to previous TVs with very incremental changes.
Samsung TVs will generally have a lot better picture quality than the average LG TV, with LG's expensive OLED TVs being an exception. LG TVs will generally have a much wider viewing angle and also have much better smart features.